Customer Support at Sahideal.com

At Sahideal.com, we are committed to providing responsive and reliable customer support to all our users—whether you’re a seafood producer, processor, distributor, or buyer. Our support system is designed to ensure you receive timely assistance and seamless service across every stage of your journey.

1. Multi-Channel Support

We offer a variety of support channels so you can reach us the way that works best for you:

• Live Chat Support: Available during business hours for instant help on the platform.
• Email Support: Send your queries to infosahideal@gmail.com and receive a response within 48 hours.
• Phone Assistance: Talk to our support team for personalized assistance (Mon–Sat, 10 AM – 5.30 PM IST).
• WhatsApp Support: For quick messages, updates, and queries, connect with us on WhatsApp(Mon–Sat, 10 AM – 5.30 PM IST).

2. Knowledge Base & Help Center

Our self-service portal provides detailed guides, FAQs, and video tutorials covering:

• How to use Market Insight & Online Surveys
• Account setup and profile management
• Billing, subscriptions, and service access
• Troubleshooting common issues

3. Onboarding Assistance

New users can book a one-on-one onboarding session to understand how to get the most out of Sahideal.com’s features and services.

4. Technical Support

Facing technical difficulties or data access issues? Our backend team is available to investigate and resolve any platform-related problems swiftly.

5. Feedback & Resolution System

We actively listen to our users. Raise concerns, give suggestions, or report issues—each case is tracked and resolved through our ticketing system with transparency and follow-ups.

6.Language Support

We currently offer customer support in English and Hindi. Recognizing the diversity of our user base, we are committed to expanding our support services to include multiple regional languages, making communication more accessible and user-friendly. We will provide updates as soon as multilingual support is launched on the platform

7. Premium Support for Subscribers

Premium members and business accounts enjoy priority support, dedicated account managers, and custom assistance tailored to their business goals.