Since Sahideal.com is a neutral B2B listing and lead-generation platform, it doesn’t handle logistics or delivery—but it’s still important to set expectations and offer a support mechanism to maintain trust and transparency across your marketplace.
Platform Role & Disclaimer:
Sahideal.com is a business listing and inquiry platform. We do not directly participate in the buying, selling, payment, logistics, or delivery of any products or services featured on the platform.
All transactions, including product dispatch, shipping, and fulfillment, are handled directly between the buyer and the seller.
Responsibility of Sellers:
Sellers listed on Sahideal.com are expected to:
- Provide accurate delivery timelines and shipping terms
- Use reliable and secure logistics or cold chain services (especially for perishable goods)
- Pack and label goods appropriately as per buyer requirements or regulatory norms
- Communicate proactively with buyers regarding delivery status
In Case of Delivery Issues or Fraudulent Activity:
If a buyer experiences:
- Non-delivery or delayed shipments
- Poor handling or spoiled goods upon arrival
- Fraudulent logistics claims or miscommunication
- Tampered consignments or wrong product delivered
They are encouraged to report the incident to Sahideal.com via our [Feedback Form / Contact Us].
What Sahideal Will Do:
While Sahideal is not liable for logistics disputes, we take integrity seriously and will:
- Investigate the complaint by contacting both parties
- Issue a warning or temporary suspension to the seller if the complaint is valid
- Permanently bar or blacklist sellers in cases of repeated fraud, misrepresentation, or poor logistics performance
- Add a “Buyer Reported” flag or status to listings with unresolved delivery complaints (optional feature)
Our Commitment:
Sahideal.com strives to maintain a trustworthy platform where buyers and sellers can do business confidently. While we do not intervene in the actual transaction or delivery, we reserve the right to take administrative action to protect our users and uphold platform standards.